What to Expect from Our Technicians

On our blog post from last week, we walked through some of the advantages of choosing our Comfort Maintenance Plan and why it might be the right choice to keep your home comfortable. Keeping your house comfortable is extremely important during the summer months and we appreciate that our customers trust us with such an important task. At Spencer, we pride ourselves on our strong relationships that have been established with our customers for over 50 years. Today we would like to focus on a critical part of our team, our technicians! Here is what you can expect from them during your home visit. Professionalism Have you ever scheduled a service appointment and you are told that your technician would arrive “Between the hours of 9 a.m. and 3 p.m.”? Who has time to sit and wait for six hours until someone finally arrives at your house? At Spencer, our technicians will arrive when your appointment was scheduled and know how valuable your time is as a customer. You can expect our technicians to be on-time, well dressed, and ready to get to work. Your appointment will start with a conversation about the plan for your service appointment, an estimate on how much time will be required and updates from our technicians if more time is required. Knowledge A specially-trained Comfort and Indoor Air Quality technician will visit your home to identify problems that may be affecting your indoor living environment. Our technicians are highly trained and use advanced diagnostic instruments and testing procedures to ensure the job is done right the first time. Have a question about your air conditioning system? Just ask your technician! Our service experts are ready to field your HVAC questions whether they are big or small. Customer Service Our technicians know that they represent Spencer Air Conditioning and all the values on which we pride ourselves. You can expect top notch customer service starting with your initial call to Spencer and that same quality of customer service carries over to our home visits. We love hearing from our customers and all the great experiences they’ve had with our service technicians, just look at a few of the customer testimonials below! “I want to thank your technician for the excellent job he did. My condenser fan motor started making horrible noises and Spencer showed up neatly dressed, very pleasant, and very knowledgeable. I’ve been a Spencer customer for 6 or 7 years and it’s because you have conscientious employees like this technician.” — J.P., Irving, TX “I just wanted to let you know the technicians at Spencer did a great job for us! They handled our concerns professionally and the guys couldn’t have been nicer. Loved the customer service!” — S.B., Coppell, TX “Thanks so much for taking care of my parents system so quickly. You went above and beyond!! God Bless You.” — C.C., Irving, TX We would like to thank all of our loyal customers who have trusted Spencer Air Conditioning with the important task of keeping your house and your family comfortable. You can learn more about all 21 points of the Comfort Maintenance Plan by visiting SpencerAirConditioning.com. Or call us today at (972) 446- COOL (2665) to schedule your service appointment!