I had my heating unit serviced today. I believe his name was Jamal. He was very friendly and did a good job of going over the unit from head to toe. I was very satisfied with the job he did. I would recommend Spencer and him to anyone that needed some service done. Thank you.
George CallanDallas, TX
We just had our system installed and are so happy with how it turned out! The air quality is awesome. It smells like fresh air. Justin was out at our house immediately and provided a fair quote, Chris and Eddie got the old system removed and new system installed in 12 hours flat and Jamal got it running perfect. My attic is now a space I can move around in. I think we saw Dave and Ron too; the whole team was out here except Donna, Michele and Danielle back in the office running the business. Really a great team effort. Thank You!
Carmen and Doug DeMarcoIrving, TX
The best service, period. Competent, polite, attentive service from all three technicians. Oscar, Tristan, and Charlie went above and beyond our expectations for the install of our new system. Justin, our sales representative visited our home throughout the installation. He is committed to the clients' satisfaction. Each of the guys went out of their way to keep our home as tidy as possible. Our business is in the service industry and we would hire any one of them. My husband and I can’t say enough about each of the guys. Our unit has only been installed for a day. We did a lot of research on the system. My review is based on the customer service portion of the purchase. Thank you!
From the start, you gave a viable explanation of the system. We had confidence that your company would be our best choice. you delivered on your word to us. Once authorization was given, you got the ‘ball rolling’ and proceeded to move forward with efficiency. You restored our faith in the contracting community. There is someone who cares! THANK YOU!!! The Spencer team is the best team!
On Saturday, September 14, 2013, I came home around 330 p.m. to a HOT house… 88 degrees. The temperature got as high as 92 degrees in my house. I called several but Spencer AC responded. David Cummons came on a Saturday night and fixed my AC for me! He was very professional, found the problem right away, fixed it promptly and had my house cooling down in less than an hour of when he arrived. I am very grateful for a company like Spencer Air Conditioning that I know I can call and trust! Thank you!!!
I want to thank your technician for the excellent job he did. My condenser fan motor started making horrible noises and Spencer showed up neatly dressed, very pleasant, and very knowledgeable. I’ve been a Spencer customer for 6 or 7 years and it’s because you have conscientious employees like this technician.
I just wanted to let you know the technicians at Spencer did a great job for us! They handled our concerns professionally and the guys couldn’t have been nicer. Loved the customer service!
Thanks for taking care of our a/c heating these past years…I guess since 1960!
Thanks so much for taking care of my parents system so quickly. You went above and beyond!! God Bless You.
Thanks a lot. Your technician was very thorough, very informative. I thought he did a very good job.
Your technician Jamal performed the Spring Maintenance on my AC Unit this morning and did an outstanding and professional Job.
I just wanted to let you know how much we appreciate your Technician, Lee. He has an excellent attitude, is very competent, courteous, and always does a thorough servicing of our units. You should be very proud to have an employee like him.
Thanks again for your service – we always count on Spencer’s.
I have been a loyal customer of Spencer AC and Heating for many years, and when I called them to send a technician to check on a loud rattle in one of our air conditioning units, I had no idea that Jamal Watson, the technician they sent, was a guardian angel in disguise. Like most people, we never got around to installing carbon monoxide detectors in our home, and while Jamal was there, his meter kept detecting the presence of carbon monoxide. He suggested we install the detectors, which we allowed him to do. Apparently, the disconnected vents were allowing carbon monoxide to fill our attic and our home. I credit Jamal with saving our lives.
Jamal, thank you for being professional, kind and smart to find the bad power cord! You are very competent, so thanks again. It is always a pleasure for you to check my heating and AC.
B. B.Irving, TX
Brandon, Thanks so much for the fabulous job of responding to our immediate need for getting a new heating system in when my renters were freezing. I truly appreciate your prompt attention whenever I need help at Via Real – or one of my properties.
We are absolutely enjoying the system!!! The improvement in our house has been phenomenal, and it is quite exciting! You did a great job designing this system, the changes to the ducts, and how to make the whole thing work with one unit! I am so glad we went with your recommendation, instead of simply replacing the 2 units! Oscar and his crew were fantastic! They worked so hard, they were very efficient. It was a long day for them, as they did a lot in a day! A couple of things I just love about the new system: the whole house is absolutely comfortable. The old system just can’t compare with this one. The whole house is very enjoyable – every room in it! I think part of that is the zone system, and part of it probably the specific unit/model you recommended. So, I am just loving the zone system, and the reliability/consistency of the temperatures in each room, and the feeling that the unit is not straining to get there. The other thing that really impressed me is how this system is so incredibly quiet! Very satisfying to be in a cool kitchen, and not hear anything, as well as retire at night and have the house quiet. So drastically different from the old unit, which I still can’t forget! Thanks Justin!
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